Conversational AI for retail
Customer service, after-sales support, and consultative voice sales at scale.
Challenges Talkover solves
Common problems in the retail sector — and how conversational AI eliminates them.
Without Talkover
- Call spikes on seasonal dates
- Complex exchanges and returns
- Lack of personalisation in service
With Talkover
- Scalable service during spikes
- Automated exchanges and returns
- AI-powered personalised recommendations
- Voice order tracking
Features for retail
Resources specifically designed for your sector needs.
Consultative voice sales
The agent recommends products based on the customer's profile, purchase history, and stated preferences.
Frictionless exchanges and returns
The customer resolves exchanges, returns, and refunds by phone in minutes — no queues or emails.
Personalised experience
The AI recognises the customer, remembers their history, and provides service that feels tailor-made.
Trusted by leading companies
How to get started
Implement in days, not months — without technical complexity.
Integrate your e-commerce
Connect Talkover to your ERP, e-commerce, or order system via API or ready-made connectors.
Configure catalogue and policies
Import your product catalogue and define exchange, return, and active promotion rules.
Scale your service
The agent starts serving customers, tracking orders, and selling — scale as demand grows.